Refund policy
Ciao Cult Return Policy
At Ciao Cult, every piece is made to order—crafted just for you, with style and vibe in mind. Because our products are printed on demand, we do not offer returns or exchanges for buyer’s remorse (wrong size, color, or change of mind).
However, if your item arrives misprinted or defective, we’ve got your back.
Wrong, Damaged, or Defective Items
If your order arrives with a manufacturing error or misprint please contact us within 7 days of delivery. Be sure to include:
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A clear photo of the item and the issue
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Your order number
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A brief description of the problem
Once reviewed, we’ll send a free replacement or offer a refund where appropriate.
📧 Email: support@ciaocult.com
📸 Photos required for verification
Returns & Exchanges
Because all Ciao Cult items are made-to-order, we do not accept returns or exchanges for:
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Incorrect size or fit
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Change of mind
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Wrong address provided at checkout
Please double-check sizing guides and order details before checking out.
Order Not Received
If your order hasn’t arrived after the estimated delivery window:
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Check your shipping confirmation for tracking info
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If it’s past the expected date, contact us within 14 days of the estimated delivery
We’ll work with you to resolve the issue. Orders lost due to incorrect address submission are not eligible for reshipment or refund.
Cancellations
Orders are sent into production shortly after being placed. Because of this, we cannot guarantee cancellations or changes once an order is submitted.
Customs & Duties
Ciao Cult is not responsible for any customs fees or taxes incurred during international shipping. These are the responsibility of the buyer.
Final Vibe Check
We stand by the quality of our drops—but we also rely on your attention when ordering. Double-check those sizes, make sure the shipping info is accurate, and know we’re here if something goes wrong.
💌 Still have questions? Hit us up at: support@ciaocult.com